Cover Intelligence — Aurora
The Future of Hospitality
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Aurora
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When guests interact with Aurora, our AI voice and web agent, we collect information provided during the conversation including name, phone number, event details, dietary restrictions, and booking preferences. This information is collected solely to fulfill the private dining coordination service.
Information collected through Aurora is shared with the restaurant or hospitality business that has deployed the Aurora service. Cover Intelligence LLC uses this data only to operate and improve the Aurora platform. We do not sell, rent, or share personal information with third parties for marketing purposes.
Conversation data is stored securely and retained for the duration of the service agreement between Cover Intelligence LLC and the deploying business. Restaurant clients may request data deletion at any time by contacting us directly.
Aurora operates using third-party infrastructure including Twilio for voice communications, Anthropic for AI processing, and cloud hosting providers. These services operate under their own privacy policies and security standards.
Guests who interact with Aurora may request access to or deletion of their personal information by contacting the restaurant directly or by emailing Cover Intelligence LLC at the address below.
Cover Intelligence LLC · Fort Worth, Texas · james@coverintelligenceai.com
Cover Intelligence LLC provides AI-powered voice and web agent services under the Aurora brand to hospitality businesses. By engaging our services, clients agree to these terms.
Clients enter into a separate service agreement detailing deployment specifications, monthly fees, and support terms. These Terms of Service govern the general use of Cover Intelligence LLC platforms and services.
Aurora is designed for legitimate hospitality and private event coordination. Clients may not use the Aurora platform for any unlawful purpose, to collect unauthorized personal data, or in any manner that violates applicable laws or regulations.
Cover Intelligence LLC is not liable for missed reservations, lost business, or damages arising from technical outages, third-party service interruptions, or misuse of the platform. Aurora is a supplementary service and does not replace human judgment in critical business decisions.
Aurora, the Cover Intelligence name, logo, and all associated technology remain the exclusive intellectual property of Cover Intelligence LLC. Clients receive a limited, non-transferable license to use the Aurora service during the term of their service agreement.
Either party may terminate the service agreement per the terms outlined in the individual client contract. Cover Intelligence LLC reserves the right to suspend service for non-payment or violations of these terms.
Cover Intelligence LLC · Fort Worth, Texas · james@coverintelligenceai.com
The best way to reach us is through Aurora — simply press the microphone on this page and ask anything. Aurora can answer questions about our services, schedule a discovery call, or connect you with our team.
Email: james@coverintelligenceai.com
Based in Fort Worth, Texas · Serving hospitality businesses nationwide
If you're interested in deploying Aurora at your property, press the mic and tell Aurora you'd like to learn more. She'll gather your details and our team will follow up within one business day.